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title~   European Terms & Conditions


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Terms Table~~~~995~997~~

Terms Content~Contact Details
UK Sales Office:

EPM
Unit E001
Parkhall Road Trading Estate
62 Tritton Road
London
SE21 8DE
United Kingdom
T: +44 (0) 208 766 6006
E: info@crackstuffers.com
W: www.crackstuffers.com

How To Order
We accept orders by post, by email, via our online website. Written orders must include a signature of acceptance.

Payment
We accept cash, cheques and postal orders for orders made by post. All cheques and postal orders payable to 'Crackstuffers'.
Please note that cheques have to have cleared before the goods are dispatched.
We only accept credit and debit cards for orders made online.


Credit & Instalment Plans
We do not offer any form of consumer credit or instalment payment plans.

Accepted Cards
We accept the following cards for payment: Visa, Visa Delta, Visa Electron, Mastercard, Switch, Maestro and Solo.

Distance Selling Regulations
This applies to EU residents only. When a customer is not present during a sale, the sale is covered by the Consumer Protection
(Distance Selling) Regulations 2000. See the DTI website for further information.

Nature Of Goods
All goods are sold as novelty items only.

Legal Age
The products we sell are of an adult nature.
By placing an order with us you declare that you are the appropriate legal age to purchase the items.
If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.

Pricing
Delivery is charged extra. Crackstuffers reserves the right to change prices listed without notice.
All orders for products are subject to availability and Crackstuffers reserves the right to decline to supply any individual,
organisation or company, for any reason.

Substitution Of Goods
We do not offer substitute goods without first seeking your permission.

Dispatch Of Goods
Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.
Orders are usually processed within 14 days of receipt.
In cases where we do not have an item available, we will advise the likely delivery schedule, which is usually 28 days.
This does not apply to special order and made-to-measure items.
At the time of ordering these items, we will advise the likely delivery date, which may be longer than 28 days.

Bulk trade orders are to be paid in full prior to dispatch.
Goods remain the property of Crackstuffers until paid in full.

Delivery to UK mainland addresses for orders under 4kg is usually by DHL.
Orders between 4kg and 20kg are usually by DHL Next Working Day.
Delivery to EU and all world-wide addresses is dependent on the size, weight and destination.
You will be advised of the costs prior to dispatch.
For most overseas deliveries a signature is usually required when the goods are delivered.
We are obliged to send orders to the card holder's billing address.
All goods are sent under plain cover with only our return street address - our company name is not printed on the outside of the package.

Intellectual Property
Specifications and designs of all goods supplied by us (including copyright, design right or other intellectual property in them)
shall as between the parties be our property.

Cancellation Of Your Order
If you want to cancel an order please contact us as soon as possible, so that we do not dispatch goods unnecessarily.
For special orders and made-to-measure items, this should be within seven working days of the order being placed so that we can stop
work being undertaken on your behalf.

EU residents have a 48 hour 'cooling off' period to change their minds and cancel the order. This starts the day after you have received
your order and gives you the opportunity to inspect the goods as if you had visited the store.
You may not use the goods during this period because if you cancel the order and return the goods to us, they must be in the same
condition as when they were sent.
The packaging must not be opened and the goods must remain unused for health & safety reasons.
You have 48 hours to reject the goods after they have been delivered, you should advise us as soon as possible, either by telephone,
email or post.
You are responsible for the safe return of the rejected goods.
You must return the goods using a service where the package can be tracked.
You will receive a refund for the returned goods within 28 days of their receipt but you will not be refunded the shipping costs.
We reserve the right to charge a 15% restocking fee for goods that have been correctly supplied.

Faulty Goods
Please advise us of any problem as soon as possible either by telephone, email or post.
We would ask you to return the goods using a service where the package can be tracked.
We will usually arrange for a repair or exchange and also refund your additional postage costs.
We would ask you to keep your receipt safe as proof of purchase.

Contract
When placing an order with us, you are entering a legally binding contract for the supply of goods.

Data Protection
Any personal data you supply us will be used only to process that order.
We may need to retain this information in order to fulfil statutory legal obligations but the data is not used for any purpose other than
processing your order.
We have a mailing list which you can opt to join on our contact us page but there is no obligation to do so.
Please note: We are unable to process an order unless we are given a valid email address.

Cookies
This site uses cookies during the ordering process.
The cookie is used to associate your computer with your current order.
The cookie remains valid for one hour and does not contain any information about you.

Privacy Policy
Discretion is a by-word of our business.
We do not disclose any personal data about our customers to any third party.
You can opt to join our mailing list which is used to send information about our new products and services, changes to our business or
special events that may be of interest.
If you would like to join our mailing list you can either opt to join on the contact us page or just send us an email.

Force Majeure
Crackstuffers shall not be liable for any failure in the course of this agreement if the same shall arise out of a force majeure event.
This shall include without limitation, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes,
lockouts, terrorist attacks or industrial action affecting Crackstuffers or its suppliers.

Applicable Law
English law is the applicable law.

Company Information
European Personal Mouldings t/a Crackstuffers
Registration number 5775937 VAT 882 7822 82
Physical address: Unit E001, Parkhall Road Trading Estate, 62 Tritton Road, London. SE21 8DE (Please note this is a production facility only and not a retail/sales outlet. Appointments are necessary.)
Registered Office: Prism Group, The Old Sawmill, Copyhold Lane, Lindfield, Haywards Heath RH16 1XT
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